Tools for Project Management, Workshops and Consulting: A Must-Have Compendium of Essential Tools and Techniques by Nicolai Andler

Author:Nicolai Andler
Language: eng
Format: mobi, pdf
Tags: Fachbuch
ISBN: 9783895788093
Publisher: Wiley
Published: 2012-02-27T14:00:00+00:00

Tips and suggestions

An alternative technique is the ‘assertive I’ statement, where the conversation or statement is split into four statements.

‘I feel ….’ – Clean, non-judgmental, non-accusative, clear and honest message of how you feel.

‘When you ….’ – Again state facts only, not what you heard or were told. Describe the action or situation that is causing the problem. It is helpful to focus on what the problem is from a personal point of view, e.g. ‘When I do not know that you invited dinners guests, then ….’

‘Because ….’ – If we blame others for our feelings, the other person may react defensively and reject our message. Therefore phrase the statement from a shared and joint problem point of view. ‘We all ….’

‘What I’d like/What would make it better ….’ – When we raise an issue with another person by specifying the outcome we prefer, it provides direction for further discussions and does not demand.

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